Information and Communication Technology

We are dedicated to assembling a proficient team capable of assisting enterprises and operators in pinpointing their specific ICT needs. We specialize in procuring and implementing systems while ensuring reliable after-sales service. Recognizing that a one-size-fits-all approach may not address all needs, we prioritize establishing partnerships across various industries with key players in their domain. This ensures that we offer not just products, but comprehensive solutions tailored to their specific requirements.

Office System Integration

In today's corporate landscape, having up-to-date and well-managed ICT infrastructure on-premises is crucial for any office to meet its objectives, alongside a skilled workforce. The application of this infrastructure varies widely, but our company aims to be your go-to solution provider for all office systems needs. We boast a dedicated team capable of identifying your company's requirements and offering optimized solutions that balance performance and affordability.

Our meticulous procurement process ensures authentic products at the best prices, minimizing the risk of counterfeit goods. Presently, we serve numerous offices by establishing office infrastructure, including wide and local area networks, storage and firewall setups, CCTV, time attendance solutions, access control, and more. Our after-sales service sets us apart in the market, offering various levels of support to ensure uninterrupted system functionality.

Telecom Infrastructure and Specialized Service

With over two decades of experience, our company's owners and executives have played integral roles in telecom infrastructure across diverse projects, spanning telecom operator and vendor positions. Our team boasts involvement in a wide spectrum of projects, encompassing MSAN and Wireless site installation, as well as wireless network optimization.

Demonstrating the ability to lead large teams, we excel in site surveying, design, installation, drive testing, optimization, managed services at a medium scale, and an array of outsourcing services.

IP Pbx

Our IP PBX is a robust business phone system designed to efficiently manage calls over the internet. Often used interchangeably with VoIP, IP PBX systems transmit voice using Internet Protocol (IP). Serving as a gateway for incoming and outgoing calls, an IP PBX system can significantly transform business operations in today's competitive landscape. Equipped with features like Interactive Voice Response (IVR), Voice mail, Auto-attendant, Computer Telephony Interface (CTI), and more, it enhances professional image and customer service.

Our IP PBX software caters to businesses of all sizes, offering hosted services installed on-premises or in the cloud. It's adaptable for single-tenant and multi-tenant use, providing access to advanced features like inbound/outbound dialing, call forwarding, IVR systems, and more. Real-time analytics aid informed decision-making, while scalability ensures it grows with your evolving communication needs. Customizable to user preferences, it enables Least Cost Routing and delivers exceptional value.

Contact Center and Call center

In today's fiercely competitive business landscape, a significant factor that sets companies apart is the ease of customer access and how effectively their queries are addressed. Crucial technological solutions that aid in streamlining communication between customers and businesses include contact centers and call centers. Our company collaborates with industry leaders, leveraging top-tier capabilities to stand out in this sector. We offer feature-rich solutions, flexible deployment options, dedicated support, and competitive pricing.

Delivering omnichannel support services through cohesive multichannel contact center software, we enable businesses to manage and surpass customer expectations efficiently in every interaction, using state-of-the-art technology.

Workflow Simplification:

Centralizing customer information and data for swift accessibility, simplifying workflows, and aiding in workforce management.

Streamlining Support:

Seamlessly reaching customers across diverse channels using omnichannel support software.

Automation:

Implementing robust automation tools for rapid and personalized customer experiences, empowering customers with self-service options.

Siltet, founded in 2017, as a private limited company with shareholders having extensive experience in their respective domains business management, Telecom and Power, nearly for an average of twenty years at the heart of the company ownership structure. This has given Siltet a unique strength to take care of integrated and complex projects by looking through different perspectives.

Our Services

Our team of Professionals provides
these Services

  • ICT Solutions and Services
  • Engineering Solutions and Services
  • Consulting Services

Our Products

  • Afro Message
  • Contact Center Software
  • IP PBX Software
  • Hodublast Voice & SMS Broadcasting Software
  • PM and FM Software

Contact Us

Around bole street Heritage bldg., 1st floor, Addis Ababa, Ethiopia

in**@si****.com
sa***@si****.com

+251 91 138 8899

© 2025 Siltet Engineering P.L.C. All rights reserved.
Siltet, founded in 2017, as a private limited company with shareholders having extensive experience in their respective domains business management, Telecom and Power, nearly for an average of twenty years at the heart of the company ownership structure. This has given Siltet a unique strength to take care of integrated and complex projects by looking through different perspectives.

Our Services

  • ICT Solutions and Services
  • Engineering Solutions and Services
  • Consulting Services

Our Products

  • Afro Message
  • Contact Center Software
  • IP PBX Software
  • Hodublast Voice & SMS Broadcasting Software
  • PM and FM Software

Contact Us

Around bole street Heritage bldg., 1st floor, Addis Ababa, Ethiopia

in**@si****.com
sa***@si****.com

+251 91 138 8899

© 2025 Siltet Engineering P.L.C. All rights reserved.
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